FAQs

Why engage with Council online?  

Engaging online allows you to have your say in the Council’s decision making process in your own time and comfort.

  • You don't have to attend community events at a set place and time, you can contribute at a time and place that suits you.
  • It’s a quick, safe and convenient way to have your say on a range of issues and topics.
  • It’s a great way to keep up to date and contribute your views on issues affecting your community.
  • You can see what other community members think about an issue or topic, respond with your own views and engage in a discussion.
  • It allows for a range of different people, with different views to discuss matters that impact on their community.

How does being a registered user benefit me? 

Knowing a little more about who you are and your connection to the Central Coast helps put some context around your feedback. It also helps us to understand feedback from specific groups (e.g. age, gender). This helps Council make better decisions for the community

Registering will also provide you with access to My Place, Council’s online place based engagement tool where we host forums on items specific to geographic areas across the Central Coast.

I have tried to register, but my email address has already been taken? How is this possible? 

There are a couple of possibilities:

  • Someone else in your family has used your email address to establish an account in the past
  • You have used this site before and forgotten. Please see the next question about resetting your password.

I've forgotten my password and/or my username. What should I do? 

We've tried to make this process as simple as possible:

Step 1: Click the ‘Login’ link on the top right of the screen.

Step 2: Click the ‘Forgotten password’ link under the ‘Sign in’ button.

Step 3: Type in your email address and click enter. You will then receive an email from us with your username and a link back to the site. Click on that link to reset your password.

Step 4: Sign in with your old username and new password.

How can I edit my profile? 

Log into your account on Your Voice Our Coast. Once you're logged in you'll see your e-mail address underneath the main picture in the top right hand corner. Click on the drop down arrow, which brings up a menu, then click Profile and make any updates.

How do I submit my feedback? 

Your feedback can be submitted via the online forms, quick polls and surveys relevant to each of the projects currently open for consultation. To participate simply register on Your Voice - Our Coast.

Alternatively, comments can be emailed to ask@centralcoast.nsw.gov.au(External link) , or posted to: 
PO Box 20, 
Wyong NSW 2259;

or

PO Box 21, 
Gosford NSW 2250;

Is there another way that I can provide feedback on consultations? 

Council uses a variety of tools and methods to gather feedback on projects open for consultation. These can include workshops, one-on-one meetings and online forms. Be sure to check the individual project pages online to learn about the ways the ways you can be involved in a specific project.

Our libraries and customer centres often have hard copies of items open for consultation. These packs contain the same information and similar feedback tools as available on this website but are useful for those who prefer hard copy.

What happens to my feedback / comments? 

All comments, ideas and suggestions are collated and used by the relevant project officer to inform the development of strategies, programs, activities and designs, or to gain an insight into community views and opinions.

Often, feedback provided online is used in conjunction with other face-to-face consultation activities such as workshops, meetings, information sessions or surveys.

All feedback provided during consultation will be considered as part of the project development process, however this does not mean that every suggestion can be taken on board and adopted as proposed.

Where possible, we will publish information on the results of the consultation on Your Voice – Our Coast.

Is my privacy protected? 

e Yes! Your Voice - Our Coast is hosted and moderated by an independent organisation, Bang the Table that specialises in online engagement platforms. Personal information is collected when you register to use this site. The principle purpose for collecting information is to help inform the creation of better policy. For further information, refer to the privacy policy

You can browse the site completely anonymously without signing up.

What's the difference between a project page submission form and the My Place Forum? 

It is Council policy that a formal submission is required to be made via the official project page, this is to fulfil a legislative requirement.

The My Place platform is an additional tool that Council has developed to host discussions on various topics relating to specific areas across the region – discussions held in the My Place space don’t always relate to a specific project but it’s a great space for the community to share ideas and opinions on topics relevant to them.

How is the site moderated? 

Moderation is carried out by Bang the Table and is independent of Central Coast Council. At times Council staff may moderate comments and enter a discussion to answer specific questions or keep forums productive. Moderators do not edit or alter any comments and will only remove comments deemed to be significantly off topic, offensive or malicious. 

Who can I contact about Your Voice - Our Coast? 

If you have any questions about content, or Council's consultation and engagement process, please email us via engageme@centralcoast.nsw.gov.au or contact the Customer Contact on 4350 5555 between the hours of 9am - 5pm Monday to Friday.